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FAQ

1. What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at our website to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department via Email as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit customer account and log into your it to check the order status at any time. If we have received payment, the order status will show "Processing".

4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

We accept PayPal as payment method.

6.Why am I being asked to "Verify" my payment?
Because your order has been held for a standard anti-fraud check by Yjyhealthcare .We want to avoid fraudulent and unauthorized payment.